Personal data responsibility
Nordic Sea Angling AB in collaboration with Alltor Klippan is responsible for personal data processing of the personal data we collect from you. We carry out all processing of personal data in accordance with applicable legislation.
Contact personal data responsible:
Nordic Sea Angling AB
Org no. 556658-0642
SE-264 33 Klippan, Sweden
Phone no: +46 (0)435-77 54 50
What is personal information?
Personal data is any kind of information that can be directly or indirectly attributed to a physical person who is alive, e.g. names, social security numbers, booking numbers and IP numbers, if they can be linked to a physical person. We may also process information that is registered in connection with an order, such as eg. destinations, special dietary requirements or special information from you about your health status prior to the trip or otherwise within the framework of the customer relationship.
Please note that it is optional to provide your personal information, but in some cases we will not be able to provide you with the service and / or product you ordered if you do not provide your personal information.
Personal data we collect and for what purpose
Information collected in connection with booking and travel when you book a trip with us at Nordic Sea Angling, we collect personal information from you in order to fulfill your order. There is information on the name, date of birth, age and gender of all travelers on the booking, as well as the address and contact details of the main traveler. In connection with booking, we also collect payment information before invoicing
If the booking includes children, we collect the same information as above regarding the child. When you make a trip with us, we also collect information about your trip. In addition to the above information, booking number, destination, travel length and other services you chose to use during the trip.
Information collected through personal contact
When you contact us through customer service, email, phone or otherwise, we collect personal information from you, such as your name and booking number, in order to answer your question or handle your case. Depending on how you choose to contact us, we may also collect contact information such as email address or phone number. In personal contact, we also collect the other personal information that you yourself choose to submit to us. It can, for example, be information about allergies, health conditions or other information about you or other people on your trip or booking.
Information collected when using our digital services
When you book through our website, we collect information about your use of the service to improve your user experience and provide customized services. Some of this information may be personal data. Your information will not be collected unless you make a booking or send a request via the notification form.
Information collected from someone other than you
When booking and when contacting us in various matters, it appears that a person provides personal information about one or more other persons in a travel group. We assume that the person providing the information has the consent of all travelers to provide this personal information. When submitting personal information to other persons, you must be sure that these persons consent to it and that you have permission to submit the information. If you have not made a booking yourself, but someone else has made a booking where you are included, we collect personal information about you from that person. The same applies if someone else has been in contact with us on your behalf.
Other sources of personal data
In addition to the information you provide to us yourself, or which we collect from you based on your purchases and how you use our services, we may also collect personal data from someone else (so-called third party). The information we collect from third parties is as follows: Address information from public registers to be sure that we have the correct address information about you.
Handling and storage of personal data
Nordic Sea Angling’s legal basis for processing your personal data.
Nordic Sea Angling processes your personal data according to the law. In order for our processing of your personal data to be legal, it is necessary to fulfill the agreement with you or to fulfill a legal obligation to Nordic Sea Angling. The processing of your personal data may also be done following a balance of interests, where Nordic Sea Angling’s interest in performing a processing of data is weighed against your interest of privacy or after you have given consent to the processing. A consent is given separately and you can always withdraw it by contacting us. In order to provide services and products to you, we need to process your personal data. Below you will find information about the purposes for which we process your personal data, based on the legal basis and how long we store the data. The time we save your personal information varies based on what the information is needed for. We never store data longer than we need for current purposes.
It may be that the same personal data is processed both on the basis of fulfillment of the travel agreement, specifically with consent or on the basis that the information is necessary to fulfill other legal obligations. This means that even if you revoke your consent and the treatment based on the consent ceases, the personal data may still remain with us for other purposes. In essence, we process your information in order to fulfill an agreement to which you are a party, such as the travel conditions.
Your personal information is processed to enable us to fulfill our obligations to you. The fulfillment may consist of, e.g. providing the travel or additional services you have ordered or to provide the services and / or products offered or requested by you when you hold a personal account.
In addition to what has already been stated under the heading ”Personal data we collect and for what purpose” we use your personal data for the purposes described below.
To provide products and services upon your request
In order to be able to deliver the travel services you have ordered from us, we use your personal information in different ways. The information is used to show tickets and travel documents, to make hotel reservations and to make payment for the services you have ordered. If you have ordered additional services such as extra luggage, full board or similar, the information is used correspondingly to provide these services. Administration of your trip also includes the use of your accounting, billing and auditing information, credit or other credit card verifications, immigration and customs checks.
Legal basis: Compliance agreement.
Distribution of information
Once you have booked a trip with us, we use your personal information to send a booking confirmation, information about your upcoming trip as well as tickets for the trip via the e-mail address or postal address provided during the booking.
Prior to your trip, we will send important information by email or letter to the address provided during the booking. It may include flight information or things that happen at your destination during your trip, as well as information about departures, such as timetable changes and rebooking. Such information is sent via email, letter or provided by telephone call depending on the type of deviation and what contact details we have for you. We send payment reminders via email or letter.
Legal basis: Compliance agreement.
We use your personal information to provide you with service if you contact us with questions, comments or eg. complaints. We use your name and booking number to identify you and your trip. We use your contact information, such as e-mail address and telephone number, to contact you in connection with questions and cases. We may also use all the other personal information that we have collected about you to handle your question or case depending on what is relevant in each case.
Legal basis: legitimate interest.
Marketing and personification
We use your personal information in order to provide marketing and offers to you. Customer information can be used in the marketing context of Nordic Sea Angling to contact you via email or letter. In some cases, we share information with our partners to help us customize our offers and marketing to you. We enter into agreements to ensure that such partners process data in accordance with the Data Protection Regulation (GDPR).
Legal basis: Justified interest and consent.
Finally, processing of your personal data may also take place so that we can fulfill obligations under laws and regulations, such as applicable security and accounting.
Legal basis: Legal obligation.
Storing personal data
We store personal data for as long as necessary to fulfill the above purposes. The personal data will only be used for the purposes set out in this Personal Data Policy and / or to fulfill legal and administrative obligations. Then we will safely delete your personal information.
The personal information we collect during a booking will be stored by Nordic Sea Angling. This is so that we can fulfill the legal requirements regarding supervision that exists for package travel and that there should be documentation about the trip in case of a complaint.
If you are a previous customer to us, we will store the personal information we need to be able to continue to contact you with marketing communications as long as you have an active customer relationship with us. You may at any time unsubscribe from receiving marketing communications from us.
Who can handle the personal data
In order to be able to provide the products and services you have purchased, we may need to share your personal information with our subcontractors and partners. These include airlines, hotels, transport companies and IT providers. We only share personal information with these subcontractors and the partner’s to the extent necessary for our suppliers and partners to provide their services to you and us and they only have access to the personal data that is necessary.
In the event that we transfer personal data to a supplier who is our personal data assistant, we always enter into necessary agreements to ensure that we retain control over personal data and that these are handled legally with the greatest security by our personal data assistant.
We use Google Drive products and system services for our internal work. This means that your personal information will be processed by Google who has been hired by us as personal data assistant. Personal data is stored by Google in a cloud service. Google may transfer the personal data to a third country in a major IT incident (ie a country This transfer is only for the purpose of protecting the data).
Contract partners and IT suppliers
We use a number of different IT services and IT systems in our operations. In some of these, personal data is stored and handled. We care about your privacy and the security of your information in all such handling. Some systems are installed locally with us and only our staff have access to the data. In these cases, no transfer is made to a third party. However, some systems are cloud solutions or installed at the supplier and mean that we transfer personal data to the supplier. In these cases, the supplier is our personal data assistant and handles the information on our assignment and according to our instructions.
Internal IT systems
Internally, we process personal data in our customer database, in our booking and sales support systems, in our financial system for invoicing, in our customer service system and in a system for data management and data improvement. These systems are used to deliver the services you have ordered from us and to handle questions and customer care in connection with the execution of these services. In these systems, all the personal data we collect may be handled.
We use external suppliers to handle payments. These providers have access to personal information in the form of names, addresses and payment information. This handling is necessary in order for us to deliver the services you have ordered from us.
Providers of travel-related services
To provide some of the services you have ordered from us, we use subcontractors and contract partners. Often it is necessary that we provide personal information to them in order for the service to be performed.
The hotels we use have access to the personal information needed to make a booking. Where applicable, information on the names, age and gender of all travelers on the booking.
The airlines we hire have access to personal information about the travelers who will be traveling with the respective airlines. There is information on the name and gender of all travelers on the booking.
In order to be able to travel, it may be required (due to requirements of authorities at the place of departure and / or destination) that personal data be disclosed and processed for immigration, border control, security and terrorism purposes, or for other purposes which these authorities assess suitable.
If we are obliged by law or if the law so permits, we may share personal information with the state and government to the extent necessary.
How is your personal data protected?
We use IT systems to protect the confidentiality, privacy and access to personal data. We have taken special security measures to protect your personal information from illegal or unauthorized processing (such as illegal access, loss, destruction or damage). Only those people who actually need to process your personal data in order for us to fulfill our stated purposes have access to them.
Your rights and contact
In accordance with current legislation, you have a number of rights which means that you can obtain information and control over your own personal data. Here we list your rights and in the end of the document you will find contact information for Nordic Sea Angling that you can use if you want to assert your rights.
Right to revoke consent
In cases where the treatment is based on your consent, you have the right to withdraw this at any time by contacting us.
Right of access
If you want information about what information we have registered about you, you can apply in writing for this. The excerpt is provided on request and is free once a year. How do I go about requesting a registry extract? You write and request a register extract from Nordic Sea Angling. You must submit your request in writing as it will include your signature. Mark the letter ”Personal data extract – to Nordic Sea Angling’s personal data officer”.
Right to rectification, deletion, restriction and right to object to handling of personal information.
We want to ensure that the personal information we hold about you is accurate and up to date. If any information we have is inaccurate, please inform us. You can request to have your personal information corrected at any time.
You have the right to have your personal data deleted, including in those cases they are no longer required for the purpose, or if processed is based on your consent and you revoke it.
You also have the right, under certain conditions, to request limitation of the processing of your personal data and at any time to object to the processing of your personal data if the legal basis for the processing consists of a public interest or a balance of interests and when your personal data is processed to send direct marketing to you.
We will update and delete your information, except if we have the right to continue processing it for legitimate purposes.
Right to data portability
If our right to process your personal data is based either on your consent or the performance of an agreement with you, you have the right to request that the data relating to you and which you have submitted to us be transferred to another personal data controller (so-called data portability). A prerequisite for data portability is that the transfer is technically possible and can be automated.
Contact information for Nordic Sea Angling
If you have questions or want to pursue your rights eg. revoke your consent contact Nordic Sea Angling’s customer service via:
Phone no: 0046 435-775450
Address: Järnvägsgatan 32, 264 32 Klippan, Sweden
What does it mean that the Data Inspection is a supervisory authority?
The Data Inspection is responsible for overseeing the application of the legislation, and anyone who considers that a company handles the possession of personal data incorrectly may file a complaint to the Data Inspection.
Change of personal data policy